Frequently Asked Questions
Everything you need to know about shopping at Baiduge
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What is your return and exchange policy?
Baiduge offers a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track the status of my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Are your materials sustainably sourced?
At Baiduge, we are committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure high-quality, conscious products.